If we or you cancel your Verizon Home Internet service w/in 90 days after installation/setup, the ETF credit will be charged back to your final bill. You remain solely responsible for paying the ETF to your prior service provider. Documentation of the ETF for internet from your prior service provider must be provided w/in 90 days after Verizon Home internet installation/setup and offer will be fulfilled via bill credit, to your Verizon account, in the amount of the ETF up to $500. Download a signal mapper such as NetSpot or Ekahau heat maps to identify areas of poor or weak signal. Offer is non-transferable and has no cash or refund value. Follow these steps to trouble shoot your network and pinpoint those wifi dead zones: Ensure your wifi router is centrally located in your home. Early Termination Fees: For new Verizon Home Internet customers who terminated their prior internet service and incurred an early termination fee (ETF) within the last 4 months. Limit of one credit on one eligible address on your account. There are many things that you can do to improve your WiFi signal once you've measured it, including: Switching between the two WiFi frequency bands (2.4 GHz is ideal for coverage 5 GHz is ideal for speed) Choosing a better WiFi channel (Here. You must return all Verizon-owned equipment w/in 30 days of cancellation refund will be issued 30-60 days after equipment return. Testing the strength of your WiFi signal is the first step towards a faster, more reliable connection. If you cancel service w/in 30 days of activation, we will issue a refund for your service usage for up to 30 days (excluding equipment, professional setup charges, late fees, entertainment subscriptions and account add-ons) as a one-time bill credit or to the original payment method. 30-Day Money-Back Guarantee: You will be charged for monthly service on your activation date.
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